Policies

GENERAL ADMISSION VS SEATED SHOWS

GENERAL ADMISSION | The Top Hat is a general admission venue with limited fixed-bench seating. Limited fixed-bench seating is available along the floor and in the raised areas on a “first-come, first-served” basis. All shows are general admission unless advertised as seated.

SEATED SHOWS | There are some shows that may be completely seated or have more than one price level such as: V.I.P. raised area, reserved floor “Cabaret” seating, general admission seating or general admission standing. The V.I.P. raised section consists of 2 raised areas on the East and West walls of the venue and reserved floor “Cabaret” seating may be anything on the floor. Map available here. Access to reserved sections is limited to those who purchased reserved seat tickets. You may not save seats in our General Admission section – they are “first-come, first-served”. Please make sure your entire party is present before finding a place to sit in GA.

The Top Hat is handicap accessible. If you need special assistance or accommodations please contact [email protected] or call at 406-728-9865. Please be aware that there are a limited number of handicap accessible seats available on a “first-come, first-served” basis.

CONCERTS & DINING

On days of ticketed events, The Top Hat restaurant will be open to the general public up until doors. Ticket holders are welcome to come down anytime before doors and enjoy our tapas style menu up until an hour before show time (i.e. if the show starts at 9pm, dining service will conclude at 8pm). Some seated events will run dining services throughout event. However, in some cases, the restaurant will be closed for sound check and sometimes for the remainder of the evening. To stay current on specific event/restaurant times please call (406) 728-9865 or follow @tophatmissoula on Twitter, like us on Facebookjoin our Facebook Event Pages.

General restaurant hours are 11:30am-10:00pm Monday-Saturday.

AGE POLICY

The Top Hat is an all ages venue. Events that run after 10pm may have age limits of 18+ or 21+ and will be noted on each specific event page. A valid photo ID is required for entry for all patrons appearing under the age of 40.

ALL AGES | For ALL AGES shows, those under 18 must be with a parent or guardian who must remain on premise throughout the show.

18+ | For shows that are 18+, we have a zero tolerance policy for underage drinking and illegal substances. If you are caught drinking underage, using illegal substances or presenting a fake ID, you will not be allowed back in the venue until you are 21. If you provide alcohol or illegal substances to a minor, you will be banned from the venue. Permanently.

PURCHASING TICKETS

When available, advance tickets can be purchased at the Top Hat and tophatlounge.com. Online tickets will be available until 5:00 PM the day of the show. Physical tickets may be purchased at the bar during normal business hours or at the Box Office after doors and until the show has concluded or has sold out.

WILL CALL | MOBILE | PRINT AT HOME

WILL CALL | If a customer elects to have his or her tickets retrieved at will call, the physical tickets will only be available at the Top Hat Lounge Box Office at the time of doors through the conclusion of the event on the day of the show. In order to pick up the purchased tickets, the purchaser must present a valid photo ID and the credit card used for purchase.

MOBILE | If a customer elects to have his or her tickets available via mobile their ticket will be emailed to them upon purchase confirmation and available on their mobile device to be scanned at the door. It is the purchaser’s responsibility to make sure they have access to their mobile tickets and are able to open and present the scannable bar code to the door staff upon entry. If the patron is unable to present a valid ticket at the door they will not be permitted into the venue. No exceptions.

PRINT AT HOME | Print At Home tickets must be printed before the show and the physical paperwork must be presented at the door with a scannable bar code. A confirmation email will not suffice.

REFUNDS | Unless a show is cancelled, there will be no refunds or exchanges.  All purchased tickets are non-refundable and non-transferable. For more information on ticketing, please contact Ticketfly customer support.

RE-ENTRY

Re-entry is permitted for all patrons 21 years or older. Please see our door staff on the way out to make sure you get a stamp or wristband before exiting to prevent re-entry issues. All bags are subject to search upon entry. No outside food or beverage is allowed inside the venue. There is no re-entry for patrons under 21. Patrons under 21 may exit to the back patio for fresh air but will not be granted re-entry if they step outside the gated area. No exceptions.

HOTEL/LODGING SUGGESTIONS

Holiday Inn Downtown Missoula
200 South Pattee
Missoula, Montana 59802
1 (800) 315-2621
0.2 miles away

Red Lion Inn & Suites
700 West Broadway
Missoula, Montana 59802
(855) 347-0877
0.5 miles away

PARKING

Parking for the Top Hat Lounge can be found at Caras Park and the Central Parking Garage at 134 W. Main St. Meter parking is also available throughout downtown Missoula. Parking in Missoula is free after 5pm Monday-Friday, weekends and holidays.

PHOTO/VIDEO/AUDIO RECORDING

The Top Hat does not allow any professional photo, video or audio recording unless it has been pre-approved by the artist and the Top Hat. Flash photography is never allowed, as it disrupts the experience of artists and guests. If you are interested in filming or photographing events please contact [email protected]. Check out some of our photos!

GET INVOLVED

Interested in earning free tickets to Top Hat events? Contact [email protected] for more details.